Privacy Policy

This privacy notice covers personal information supplied when using timbersurveysni.co.uk to arrange a timber survey. It explains how Timber Surveys NI handles those details, including their transfer to the firm carrying out the survey, and how you can raise a data protection request.

The details you submit may include your name, contact information, the address of the property to be surveyed and information about the work required. The website form uses Basin to process submissions. Please limit your message to information relevant to your booking or enquiry, and avoid including sensitive personal details or information about other people unless necessary.

To progress your request, we share your enquiry details with the specialist firm that will carry out the timber survey. That firm contacts you directly to discuss the service and booking arrangements. Once it receives your information, it is responsible for its own handling of those details, and its privacy information applies to that use. We also use your submission to respond to questions and administer your request. We do not sell your personal details.

Data protection law requires a lawful reason for processing personal information. Where your details are needed to arrange a service you have requested, the relevant basis is taking steps towards a contract or fulfilling that contract. Handling related correspondence may rely on legitimate interests in managing requests, provided those interests do not override your rights. If a legal requirement applies, processing may be necessary to meet that obligation.

Personal information should be kept only for as long as there is a valid reason to retain it. Relevant considerations include whether the booking or correspondence remains active, whether an issue needs resolving and whether a legal obligation requires retention. Information shared with the firm performing the survey is subject to that firm's own retention arrangements.

Under the UK GDPR, you can request access to your personal information and ask for inaccurate details to be corrected. You may also request erasure, object to processing or ask for the use of your information to be restricted. These rights depend on the circumstances and are not absolute. We may need to confirm your identity before acting on a request. You can also complain to the Information Commissioner's Office if you believe your information has been mishandled.

Cookies are small files that websites can store on your device. Your browser settings let you block or remove them, although doing so may affect website functions. Where consent is legally required for cookies or similar technologies, that consent must be obtained before they are used.

For questions about this notice or to exercise your data protection rights, use the enquiry form. Describe the information or request concerned without sending unnecessary personal documents. Questions about how the firm carrying out your survey uses your details should be directed to that firm.